ITOH Hajime

Faculty
Department of Commerce
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TEL(代表)0134-27-5206
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Last Updated :2020/04/09

Researcher Profile and Settings

Education

  •  - 1992 03 , Gakushuin University, Graduate School of Management
  •  - 1992 , Gakushuin University, Graduate School, Division of Administration
  •  - 1985 03 , Gakushuin University, Faculty of Economics

Degree

  • (BLANK)
  • 博士(Manchester Business School,marketing)(その他)
  • 経営学博士(その他)

Academic & Professional Experience

  •   2004 , Otaru University of Commerce
  •   1999 , Otaru University of Commerce, Faculty of Commerce
  •   1994 , Otaru University of Commerce, Graduate School of Commerce
  •   1992 , Otaru University of Commerce, Faculty of Commerce

Research Activities

Research Areas

  • Humanities & social sciences, Commerce

Published Papers

Research Grants & Projects

  • The developing criteria on customer satisfaction in Hotel Industry
    Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(B)),   2000  - 2003 , This Research is consists of three part of survey. In first survey, previous research on service quality, particularly research related to the SERVQUAL instrument, has emphasised intangible aspects of service, and has generally not paid much attention to the tangible aspects of service. Inspired by theories from the Nordic School this first survey introduces the theoretical construct of "affective tangibles" in addition to "objective tangibles". Using survey data of hotel users in Japan, the survey then empirically validates the existence of the "affective tangibles". The results indicate t...
  • the structure and function on the buying organization in retailing
    Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(C)),   1999  - 2002 , Considering the historical formation of the buyer's role in Japan, one can see a shift towards division of function, or rather, the dispersion of authority and specialization of work. In the first chain store operations, a single person would be responsible for both buying and sales, and sales demand would be reflected in the next period's buying. However, as the concept of self-service gained acceptance and more merchandise was offered through general retail businesses, the business of buying took on a more independent form. Sales and buying duties were divided up between supervisors and b...
  • Comparison study between Japan and UK on the strategy and collaboration in purchasing department
    Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(B)),   1999  - 2001 , The results of main empirical studies in paper 1 found that, like buyers in the UK, Japanese retail buyers make rational buying decisions influenced little by emotional impressions. In terms of "management similarity" in the research concerning retail buyers, it was found that the UK and Japan share a high degree of similarity. As seen in Chapter 4, leading Japanese retailers are incorporating Western-style division of labor in their buying organizations. It may be seen that the results from the questionnaire analysis resembled these points.What is commonly acclaimed as "Japanese-style mana...
  • A comparison study on trade marketing strategy in distribution channle highly concentrated between Japan and UK.
    Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(C)),   1997  - 1998 , It sent questionnaires mainly in GMS (including, CVS) in the major retailer and it implemented this investigation mainly to the buyer of the grocery section taking charge. As the analysis result, as for the policy of the goods, the local demand prior purchase system having to do with decentralization of power, the genus human purchase standard attempted to be made a characteristic. In other words, it investigated the allocation of the time and the person to the dealing negotiation of the relation of the development of the new goods of the buyer and it could be classified into "the new produ...


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