KONDO Kimihiko

Researcher Profile and Settings

Education

•  - 1990 , Kobe University, Graduate School, Division of Administration
•  - 1984 , Doshisha University, Faculty of Commerce

Degree

• Master of Commercial Science(Kobe University)

Association Memberships

• The Association of Advanced Management Studies
• Japan Association for Consumer Studies
• Japan Society of Marketing and Distribution

Committee Memberships

• The Association of Advanced Management Studies, General Member
• Japan Association for Consumer Studies, General Member
• Japan Society of Marketing and Distribution, General Member

Academic & Professional Experience

• Otaru University of Commerce　Faculty of Commerce, Department of Commerce, Graduate School of Commerce Major in Entrepreneurship, Professor
•   2003 , Professor, Otaru University commerce
•   1997 , Associate Professor, Otaru University of Commerce
•   1995 , Associate Professor, Okayama Shoka University
•   1990 , Lecturer, Okayama Shoka University
•   1988 , Assistant, Okayama Shoka University

Research Activities

Research Areas

• Business administration, Business administration
• Business administration, Commerce

Research Interests

omnichannel, co-creation of value, Marketing, Distribution System, Retailing, Retail Institition, Innovation, Transaction, CRM

Published Papers

• Multiplication of Channels and Multichannel Integration in Retailing
  KONDO Kimihiko, Journal of Economics and Business Administration, 212, (1) 61 - 73, 07 , Invited
• Developing Channel Partnership through POS Information Disclosure: Case of Coop Sapporo
  KONDO Kimihiko, 12, (3) 3 - 16, 03 , Refereed
• Opportunities and Challenges of Omichannel Strategy in Japanese Retaiiling
  KONDO Kimihiko, Proceedings of the 2015 International Conference of Asian Marketing Associations, 148 - 148, Refereed

Conference Activities & Talks

• A Platform for Value Co-creation: Theoretical Insights from ‘Cookpad’
  KONDO Kimihiko, 2014 Global Conference at Singapore,   2014 07 16
• Opportunities and Challenges of Omichannel Strategy in Japanese Retaiiling
  KONDO Kimihiko, 2015 International Conference of Asian Marketing Associations,   2015 11 01

Works

• Customer Satisfaction in Hotel Industry
  

Research Grants & Projects

• Research on structure and performance of CRM capabilities in service industries
  Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(C)),   2009  - 2011 , Kimihiko KONDO, This study focused on organizational capabilities in CRM (Customer Relationship Management). The research theoretically reviewed historical transition of management of customer relationship in marketing and the role of CRM in the management. It also conducted empirical analysis of retail and service industry, clarifying the importance of market management and organizational management in CRM, some aspects of customer strategy, and its impact on management performance.
• An Empirical Analysis of CRM Strategy in Service Industries
  Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(C)),   2006  - 2007 , Kimihiko KONDO, The purpose of this research is to clarify empirically the relationship among organizational capabilities, strategy, and performance, focusing on CRM as organizational capabilities and CRM as market strategy in service industry.At the outset, through detailed analysis of prior research, we pointed out the importance that CRM has two aspects of market management and organization management. The analysis was published in Marketing Journal in the name of "CRM as organizational capabilities". Then we investigated three such cases as Culture Convenience Club, Coop Sapporo, and Suruga Bank as the...
• Study on Innovation in Retailing
    1995
• Study on Transaction Behavior
    2000
• research on CRM in service industries
    2006

Other

Department Website

http://www.obs.otaru-uc.ac.jp/

researchmap

https://researchmap.jp/read0053883