KONDO Kimihiko
| Faculty | Major in Entrepreneurship | |||
|---|---|---|---|---|
| Position | Vice President | |||
| Birthday | Website | |||
| TEL | (代表)0134-27-5206 | |||
| Message | ||||
| Faculty Video | ||||
Last Updated :2020/04/09
Researcher Profile and Settings
Education
- - 1990 02 , Kobe University
- - 1990 , Kobe University, Graduate School, Division of Administration
- - 1984 , Doshisha University, Faculty of Commerce
- - 1984 , Doshisha University, Faculty of Commerce
Degree
- Master of Commercial Science(Kobe University)
Academic & Professional Experience
- 1997 04 , - 2003 10 , Otaru University of Commerce, Faculty of Commerce
- 1987 , Okayama Shoka University
- Otaru University of Commerce Faculty of Commerce, Department of Commerce, Graduate School of Commerce Major in Entrepreneurship, Professor
Research Activities
Research Areas
- Humanities & social sciences, Commerce
- Humanities & social sciences, Business administration
Research Interests
- omnichannel, co-creation of value
Published Papers
- Characteristics of Japanese Type of Omnichannel and Its Theoretical Issues
KONDO Kimihiko, Journal of Society of Marketing and Distribution, Journal of Society of Marketing and Distribution, 21, (1) 77 - 89, Refereed, Invited - Multiplication of Channels and Multichannel Integration in Retailing
KONDO Kimihiko, Journal of Economics and Business Administration, Journal of Economics and Business Administration, 212, (1) 61 - 73, 07 , Invited - Developing Channel Partnership through POS Information Disclosure: Case of Coop Sapporo
KONDO Kimihiko, 12, (3) 3 - 16, 03 , Refereed
Conference Activities & Talks
- Characteristics of the Japanese Type of Omnichannel Retailing
KONDO Kimihiko, 2016 Global Marketing Conference at Hong Kong, 2016 07 - A Platform for Value Co-creation: Theoretical Insights from ‘Cookpad’
KONDO Kimihiko, 2014 Global Conference at Singapore, 2014 07 16
Research Grants & Projects
- Research on structure and performance of CRM capabilities in service industries
Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(C)), 2009 - 2011 , This study focused on organizational capabilities in CRM (Customer Relationship Management). The research theoretically reviewed historical transition of management of customer relationship in marketing and the role of CRM in the management. It also conducted empirical analysis of retail and service industry, clarifying the importance of market management and organizational management in CRM, some aspects of customer strategy, and its impact on management performance. - An Empirical Analysis of CRM Strategy in Service Industries
Ministry of Education, Culture, Sports, Science and Technology, Grants-in-Aid for Scientific Research(基盤研究(C)), 2006 - 2007 , The purpose of this research is to clarify empirically the relationship among organizational capabilities, strategy, and performance, focusing on CRM as organizational capabilities and CRM as market strategy in service industry.At the outset, through detailed analysis of prior research, we pointed out the importance that CRM has two aspects of market management and organization management. The analysis was published in Marketing Journal in the name of "CRM as organizational capabilities". Then we investigated three such cases as Culture Convenience Club, Coop Sapporo, and Suruga Bank as the...